Fidexico S.A. is committed to making its website accessible to all, in accordance with the European standard EN 301 549 (Decreto-Lei No. 83/2018).
The fidexico.eu site is partially compliant with the European standard EN 301 549 (transposed in Portugal by Decreto-Lei No. 83/2018). Partial compliance means that some parts of the content are not fully accessible, in the cases below.
Framework applied: EN 301 549 (European accessibility standard, compliant with the WCAG 2.1 level AA standard). Target level: AA.
The EN 301 549 compliance audit carried out on a sample of the site's pages produced the following results:
The main non-compliances identified are as follows:
Fidexico S.A. has committed to an accessibility improvement plan aimed at reaching an EN 301 549 compliance rate of 80% by December 2026. The priority actions identified are:
The following content is exempt from accessibility obligations in accordance with Article 3 of Decreto-Lei No. 83/2018:
If you encounter difficulties accessing content or a service on the fidexico.eu site, you can contact us:
If you do not receive a prompt reply, you can contact the Defender of Rights (www.provedor-jus.pt) or your territorial delegate.
Declaration drawn up on 1 June 2026 — subject to annual review.
Fidexico is committed to making its Site accessible to as many people as possible, including people with disabilities, in accordance with the requirements of the applicable accessibility framework (EN 301 549) and the international WCAG (Web Content Accessibility Guidelines) standards.
Our accessibility approach is based on the WCAG 2.1 level AA standard, the international reference framework for digital accessibility, covering the criteria of perceivability, operability, understandability and robustness of content.
This accessibility statement covers the entire fidexico.eu Site, in its various language versions, as well as the client area accessible after authentication, with the exception of the content explicitly excluded as mentioned on this page.
The accessibility tests carried out on our Site combine automated checks (code analysis tools) and manual checks carried out by digital accessibility experts, including keyboard navigation tests and tests using screen readers.
All essential features of the Site (navigation, forms, credit simulator) are designed to be usable exclusively with a keyboard, without requiring the use of a mouse, in order to guarantee access for people who cannot use a pointing device.
We work continuously to improve the compatibility of our Site with the main screen readers (NVDA, JAWS, VoiceOver), in particular through the appropriate use of ARIA attributes and a consistent semantic structure of the pages.
We ensure that the colour contrast between text and its background complies with the minimum ratios recommended by the WCAG standards, in order to guarantee the readability of our content for people with visual impairments or colour blindness.
The content of our Site is designed to remain legible and functional when the text size is enlarged up to 200% via browser settings, without any loss of content or functionality.
Images conveying information on our Site are accompanied by descriptive alternative text, allowing screen reader users to access the information conveyed by these images.
Our forms (credit application, contact, login) are designed with explicit labels associated with each field, clear and understandable error messages, and a structure allowing consistent navigation with a keyboard and a screen reader.
The credit simulator receives particular attention in terms of accessibility, as a central feature of the Site, in order to ensure that all our visitors can simulate their financing project under equivalent conditions.
Our client area, accessible after authentication, benefits from the same accessibility efforts as the public pages of the Site, in order to guarantee all our clients equivalent access to the management of their contract.
Our most recent accessibility audits show a partial compliance rate with the WCAG 2.1 level AA criteria. Certain criteria, in particular relating to the structure of certain complex interactive components, are subject to a continuous improvement plan.
Certain advanced interactive components of the Site (language selectors, simulation modals) may present usability difficulties with certain screen readers. Corrective work is underway to progressively improve the compatibility of these elements.
Certain documents made available for download (standard contracts, information notices) may not be fully accessible to screen readers. We are working on the progressive compliance of these documents.
Fidexico is committed to a process of continuous improvement of its Site's accessibility, with regular compliance reviews and prioritisation of corrections according to their impact on the autonomy of the users concerned.
Our development and content teams receive regular awareness training on digital accessibility issues, in order to integrate these requirements from the design stage of any new feature of the Site.
If you encounter difficulty accessing content or a feature of the Site because of a disability, our customer service can offer you an alternative solution by email, to enable you to access the service or information sought.
In accordance with the applicable regulations, certain content is excluded from the scope of the accessibility obligation, in particular third-party content neither funded nor developed by Fidexico, as well as office documents published before our accessibility obligations came into force.
If you notice an accessibility issue preventing you from accessing content or a feature of the Site, you can report it to us via our contact form, specifying the page concerned and the nature of the difficulty encountered.
We undertake to examine any report of an accessibility issue and to provide you with a reply within a reasonable period, including, where applicable, an alternative solution while awaiting the definitive correction of the reported issue.
If you do not receive a satisfactory reply to your report of an accessibility issue, you may send a complaint to the Portuguese authorities competent in matters of digital accessibility, under the conditions provided for by the applicable regulations.
Is the Site compatible with screen readers? We are working continuously to improve this compatibility, with a partial level of compliance currently.
Can I enlarge the Site's text? Yes, the content remains legible up to 200% zoom.
How can I report an accessibility issue? Via our contact form, detailing the page and the difficulty encountered.
For any question or report relating to the accessibility of our Site, contact our customer service via our contact form (Mon-Fri 8:30 a.m.-7:30 p.m., Sat 8:30 a.m.-5:00 p.m.).
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