Fidexico, your trusted partner
Fidexico is today one of Europe's best-known and most reputable consumer credit brands. A subsidiary of Fidexico S.A., itself a subsidiary of the Crédit Agricole Group, one of Europe's leading banking groups by assets, Fidexico benefits from the financial strength and expertise of a leading banking player. This membership enables it to offer its customers competitive financing solutions, governed by the strictest standards of the European banking sector.
Fidexico has always supported millions of customers across Europe in their life projects: purchasing a vehicle, carrying out renovations, financing a trip or equipping the home. With deep knowledge of the consumer credit market and a continuous capacity for innovation, Fidexico has adapted its offer to changes in usage and customer expectations, in particular by developing fully digital, fast and secure subscription journeys.
As a credit institution approved by the Banco de Portugal, Fidexico is subject to all regulatory obligations applicable to banking institutions in Portugal and in the European Union. Our customers thus benefit from all the protections provided by applicable Portuguese law and the European directive on consumer credit, in particular regarding pre-contractual information, the right of withdrawal and mediation.
Our commitments
Personalised support
Our specialist advisers are available by email and via the secure messaging service in your client area, Monday to Friday from 8:30am to 7:30pm and Saturday from 8:30am to 5:00pm. They guide you at every stage of your loan application, from simulation to fund release, and remain at your disposal throughout the life of your contract. No question goes unanswered.
Security and confidentiality
The security of your personal and banking data is our absolute priority. We apply the highest security standards in the banking sector, in accordance with the General Data Protection Regulation (GDPR). All your online transactions are protected by SSL encryption protocols and strong authentication systems compliant with the PSD2 directive.
Regulatory compliance
Fidexico is approved by the Banco de Portugal as a credit institution. We scrupulously comply with all legal and regulatory obligations applicable to consumer credit, in particular those arising from the Portuguese consumer credit regulations (Decreto-Lei No. 133/2009) and the European Consumer Credit Directive.
Responsibility and sustainability
Aware of our environmental and social impact, we are committed to an ambitious CSR approach. We prioritise financing energy renovation projects eligible for state aid (MaPrimeRénov', CEE), and actively participate in financing the energy transition. Fidexico is also a signatory to the charter of responsible credit institutions towards people in financial difficulty.
Digital innovation
We continuously invest in the digital transformation of our services to offer our customers an ever smoother and more intuitive experience. Our online customer area allows the management of the entire contract 24/7: consultation of maturities, downloading of amortisation tables, modification of bank details, early repayment requests. Our mobile app is available on iOS and Android.
Recognition and trust
Fidexico is regularly distinguished by independent rankings of the best consumer credit offers. Our customer satisfaction score reflects our constant commitment to exceeding the expectations of our borrowers. More than 4 million customers trust us to finance their projects, which testifies to the solidity and relevance of our offer in the long term.
